AI agents are reigniting the competition between Microsoft and Salesforce. Microsoft announced 10 new AI agents for its Dynamics 365 line of business applications — tools that can complete tasks autonomously in areas including sales,

The AI tools, some acting autonomously and others in concert with a worker, can complete tasks like researching and sorting through sales leads or updating a customer support ticket after a phone call.

Microsoft will allow organizations to create their own autonomous AI agents within Copilot starting next month.