One user on social media complained to the company's help account on X (formerly Twitter) that their Sky Glass TV had not been working for nearly 11 hours. "We pay a lot of money each month for the use of your services and understand at times faults happen, but 11 hours so far with no end in sight, it's not good," they wrote.

Sky has apologised after several hundred users of Sky Glass TVs found they were unable to turn on their sets. Problems were first reported on Thursday evening just before 21.00 BST with problems continuing into Friday morning. The reasons behind the failure are unknown, though a failed software update appears the most likely explanation.

Sky has apologised as hundreds of Sky Stream and Sky Glass users report trouble controlling their devices. Reports to platform outage monitor Downdetector were

Hundreds of Sky Glass customers and Sky streaming customers have vented their fury after their devices wouldn’t turn on.

In a rather unusual service outage, some of Sky UK's customers are suffering from a serious and ongoing issue that is preventing them from being able to switch

Sky Stream and Glass users are facing technical difficulties tonight as hundreds report an outage across the network. According to website Downdetector 328 people have reported Sky outages as of 7.50pm today (September 19).

Sky Glass TV owners and streaming service users have reported being unable to turn on their devices after an issue hit the platform. Some users first reported issues on Thursday evening, but many have continued to flag problems into Friday – with the company now directing users to manually reset their devices to fix the issue.