Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

Mar 16, 2026, 6:45am EDT Updated: Mar 16, 2026, 5:44pm EDT Getty Images (Maria Stavreva) Members of the Bizwomen Leadership Council share enduring leadership principles that guide their ...

Be present, and show your team that you’re in it with them. When you see or hear something that’s not right, go and actually take a look at what’s going on. Manage the task, not the person.

When Doug Herrington first arrived at Amazon more than two decades ago, he found not just a fast-moving e-commerce startup, but a culture wrapped in what felt like a corporate creed. “I felt like I ...