News went inside D.C.'s troubled 911 Dispatch Center Tuesday where we spoke with Director Heather McGaffin as well as a ...

A woman who works at the center told police she went to work as a dispatcher at around 8:01 a.m. and did a test of emergency and non-emergency phone lines due to technical issues, according to ...

Not even 10 minutes later, Maca said the circumstances changed when the other driver also decided to call 911. “I can hear her walking over telling the dispatch lady on the phone, ‘Oh ...

RALEIGH, N.C. (WTVD) -- As Buncombe County's 911 dispatch center went down while Helene ripped through, many emergency calls from western North Carolina we re-routed to other counties. The Raleigh ...

The satellite will then send the information to one of its ground stations, which routes the call to a local dispatch ... emergency where you have to use it, and it really doesn't want you testing ...

“The dispatcher may continue with further questioning after emergency services have been dispatched in order to further update responders. Our dispatchers are also certified to give life-saving ...

Traci Fanney, a Greene County 911 dispatcher, worked 12-hour shifts on both of those days. She said the calls were often nonstop. “While you were on the phone with one person, you could hear it ...

For details, see the latest article. A woman who told a 911 dispatcher that she was the mother of a 16-year-old girl shot and killed Wednesday night said that her daughter was a pregnant survivor ...

"So when we got ready to go and watch a movie, mommy called me, and I kept saying, three times—and she didn't wake up," said Zoey, "and I called 911." Dispatch audio documented Zoey's call to 911.

Calls from worried parents flooded the Barrow County 911 call center. The emergency dispatch center fielding reports of an active shooter at a Georgia high school was overwhelmed with 911 calls as ...

Maca, in town for work, said the scary accident left her rental car inoperable. When she called 911 for help, she said she received conflicting information on whether an officer would show up to help.