ZDNet

AWS launches Amazon Connect real-time analytics, customer profiles, machine learning tools

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...
TechCrunch

AWS wants to make your call center interactions less painful

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...
ZDNet

AWS aims to bring machine learning, natural language processing to call center

Amazon Web Services (AWS) has packaged up another in-house Amazon capability and made it available to customers, having announced Contact Lens for Amazon Connect on Tuesday. CEO Andy Jassy has touted ...
TechCrunch

AWS adds automated point-in-time recovery to DynamoDB

One of the joys of cloud computing is handing over your data to the cloud vendor and letting them handle the heavy lifting. Up until now that has meant they updated the software or scaled the hardware ...
VentureBeat

Amazon upgrades AI assistant Q to make call centers way more efficient

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon debuted Q, its conversational AI assistant for enterprises, back ...