Residents calling the nonemergency dispatch line in Anoka County could soon be greeted over the phone by Eric or Erica — not a real person but a new artificial intelligence assistant. Anoka County’s ...

Let’s be honest, outbound calling hasn’t had the best reputation. It’s often seen as cold, robotic and impersonal. However, ...

Discover the new AI-powered call screening feature in Microsoft Teams that provides automatic call summaries, transcripts, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon debuted Q, its conversational AI assistant for enterprises, back ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I discuss the hot trend of being able to ...

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California ...

What if your business never missed another call, no matter the time of day, the volume of inquiries, or the complexity of customer needs? It’s not just a dream anymore. Thanks to advancements in AI ...

5 Things Call Center AI Can Do Today and What’s on the Way Your email has been sent Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent ...

London-based artificial intelligence startup PolyAI Ltd. said today it has raised $86 million in late-stage funding at a $750 million valuation for its agentic chatbot platform that automates customer ...