Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Mutare Inc., the authority in Voice Security, today announced its partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to ...

ZDNET's key takeaways iOS 26 adds built-in call screening for unknown numbers.Let an automated voice ask for the caller's reason.Transcripts can help you decide whether to answer or ignore. I get a ...

As someone who lives in a noisy city, voice isolation is an essential feature for my phone calls. If I don't enable it, I cannot call anyone while I'm outdoors—background noises are just too loud for ...