Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

The concepts of quality assurance and audits are two distinct ideas that serve the same purpose: improving quality, consistency and reliability in operations. Quality assurance is more of an abstract ...

Quality assurance and quality control ensure that your products or services meet your customers' expectations. A quality assurance team conducts activities that validate quality requirements. This ...

Although it is sometimes thought that quality assurance (QA) and software testing are the same, they are, in fact, different concepts. They differ in their objectives, features and methods. Testers ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Implementing quality gates for merge requests and feature flags for controlled rollouts are top challenges, JetBrains State of Software Quality Report finds. When it comes to software quality, the top ...