There’s nothing worse than listening to someone constantly complain. But there’s no escaping it. The average person complains between 15-30 times per day, making it an unfortunate part of our daily ...

While customer complaints (or “learning opportunities”) will always be a part of any business, there is something we can do to stop complaining colleagues and our own complaints. While not all ...

“I can’t believe we had to wait over an hour at that doctor’s office.” “Blinker! Use your blinker! They put them on a car for a reason.” I may have uttered these complaints within the last three hours ...

I got on the elevator of our building this morning and a woman rushed to the elevator door to get on. I was happy to hold the door for her and wished her a “good morning.” She was initially quite ...