Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Cybersecurity is no longer an information technology (IT) department concern alone.

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

Price gets you in the door, but communication, responsiveness, and accountability determine whether vendors earn long-term ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Business vendor onboarding is a process that introduces new suppliers to an organization’s systems, policies, and procedures. This step-by-step pathway enables vendors to understand the requirements ...

Unit 4 Agresso and on-demand CRM (customer relationship management) vendor Salesforce.com will announce Wednesday they are launching a new company called FinancialForce.com that will incorporate the ...

IT execs cross the line when the relationship stops being businesslike and starts turning into obligatory perks. Whether solicited by a client or encouraged by a vendor, it generates conflicts of ...

Salesforce.com Inc. last week rolled out the latest version of its hosted software with added features that include a built-in link to SAP AG’s ERP applications. The move is part of an effort by the ...

Vendor management is the process of controlling costs, driving service excellence and mitigating risks to gain increased value from vendors throughout the deal life cycle. This strategy is crucial in ...

Salesforce.com’s move this week to raise US$500 million through a debt offering has observers speculating the on-demand CRM (customer relationship management) vendor is set to go on a shopping spree, ...

Vendors — from independent artisans to multinational corporations — supply products or services to businesses and individuals alike. In business operations, vendors do more than trade goods for money; ...