10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live ...

Poor customer service can be very costly, while good service can lead to higher profits from providing a great customer experience. The difficulty is that customer expectations for service and support ...

Customer service via social media, or “social care,” could be one of the more underestimated trends in 2013. According to Nielsen, about half of social media users partake in social care, a trend that ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time. Because in an age when ...

In times of crisis, people still prefer phone calls for customer service interactions, according to research from CGS. The report was based on data from a survey of 2,000 people in the United Kingdom ...

Sure, it pays to focus on customer acquisition — but what about customer retention first? According to the infographic below, 80% of businesses believe they provide “superior” customer service. But ...

Since the start of the pandemic, companies have struggled to keep up with shifts in customer behavior, especially around customer expectations. This is most acute during the last mile of a delivery, ...

Following a bad shopping experience, some customers will dismiss a brand. In fact, 39% of consumers said they will avoid retailers for two or more years after bad experiences. Although good ...