Some of the most challenging conversations we have are with our own family members. All, too often, we can treat friends and acquaintances, even total strangers, with more respect than we treat our ...

The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A clear, straightforward statement or assertive phrase is sometimes ...

One morning, a customer approached the counter and said, “Good morning!” I’d love a cappuccino with oat milk, extra hot, please. I appreciate it – thank you!” The barista nodded and got to work. A few ...