With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

Transformative workforce management platform features debut of GenAI companion Maggi, which provides organisations with intelligent business outcomes at speed Magnit™, an Integrated Workforce ...

Runar Reistrup is the CEO of YunoJuno, a leading freelancer management platform that connects businesses with top-tier contractor talent. The global labor market is shifting dramatically, with a surge ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced agentic workforce management, a new, innovative extension of end-to-end AI ...

Employees can seamlessly and securely work alongside agentic workforces to deliver real business outcomes and reimagine work in the AI era First ServiceNow (NOW) agentic workforces support IT ...