An American Airlines gate agent took an annoying flight delay and turned it into an opportunity to teach some passengers a lesson. In a video shared to Instagram account @miawolferealtor on Tuesday, ...

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

Flight delays are never fun — but one gate agent turned a cranky moment into a teachable one, and social media applauded her for it. A video shared on Instagram shows an American Airlines gate agent ...

The only thing flight attendants hate more than a flight delay is dealing with passengers who are aboard the delayed flight. They’ve spent hours simmering in an airport, fixating on the fact that they ...

It’s the most wonderful time of the year — unless you plan to travel, then it is perhaps the most stressful time. With icy conditions, frequent flight delays, and overcrowded airports, many travelers ...

That’s one way to handle a gate lice infestation. Over the past few years, there’s been an uptick in people bum-rushing the boarding area before their turn. However, one enterprising Delta gate agent ...