Hewlett-Packard has set up a contact center in India to support U.S. customers who use HP consumer products, in another sign that overseas operations are attractive to U.S. tech companies. HP opened ...

That sort of SMB sales strategy, simply put, is dumb. I can only guess that new HP President and CEO Mark Hurd took a look at the call-center operations and came to the same conclusion. Whoever made ...

Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...