Stakeholders have identified the need for a new software application. Business analysts have studied business practices and workflows, defined requirements, and requested functionality. Development ...

Usability testing on friends and family is a good start, but are they really going to give you an honest answer? When it comes to planning usability tests, it remains surprisingly difficult for many ...

When building interactive Web sites or applications, the success of our work is not based solely on marketing strategy and design. The real challenge is providing Web customers with clarity, control ...

Usability testing is an invaluable research method that involves observing representative users interacting with your product to assess how easy or difficult it is to use. The key benefits of this ...

Many Web businesses do not provide a compelling customer experience; some sites are simply unusable, while others fail to provide content, goods and services that match their customers’ needs and ...

Retailers are relying on their web sites, mobile-optimized sites and apps to create a positive shopping experience for their customers. As a result of an uptick in multi-device interactions, usability ...

U.S. Rep. Sean Casten (D-Ill.) has drafted a bill requiring the Securities and Exchange Commission to conduct usability testing of any new and existing disclosures intended for retail investors. The ...