Be clear and concise about what your problem is and what you want from customer service. It might even be a good idea to write a short script to help you stay on track during the call.

Customer service means serving the needs of your customers and helping to solve their problems. Here’s how to improve it for your business success.

Perfecting the customer journey requires an in-depth knowledge of the path that your customers take. This includes all ...

Customer service gaps or customer experience gaps occur when customers’ expectations regarding the company’s service differ from what it actually provides.

Encounter issues with your Amazon order? Discover how to effectively reach Amazon's customer service through your phone, live chat, and social media.

Kurt "CyberGuy" Knutsson shows you some of the best ways to get in contact with Amazon customer service from their social media page to providing their phone number.