When it comes to how long the check-in process takes at a dealership service department, there is a difference of opinion. Eighty-six percent of dealers said in a recent survey it takes one to seven ...

Target has announced a major change to its self-checkout policy. The Minnesota-based retail giant revealed Thursday that it will soon roll out limitations for shoppers looking to use self-checkout at ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

Costco is reshaping one of the most sensitive parts of the warehouse experience: the moment you pay. Self-checkout, once a relatively anonymous way to scan a cart, is now a frontline for membership ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...