ActionBase – Human processes are business processes that generate a business outcome that is heavily dependent on interactions between people. These are also called “tacit interactions†by ...

Customer service leaders face increased challenges of gaining efficiencies while still improving the customer experience (CX). While artificial intelligence (AI) and automation have gained significant ...

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

As businesses leverage AI to automate processes, analyze data and enhance customer interactions, the need for uniquely human skills like empathy, creativity and adaptability is growing. This article ...

Social media bots make up a sizable portion of internet traffic on the most prominent social media platforms; they are designed to mimic human users on a large scale, either partially or fully ...

Gone are the days when AI was merely a distant concept. Today, AI has already been integrated into our daily lives through various applications and services, transforming how we interact with digital ...

It is evident that artificial intelligence, along with its various technologies, is making a positive impact on user and customer experience. We are witnessing the integration of AI into the public ...

This is an important study showing that movement vigor is not solely an individual property but emerges through interaction when two people are physically linked. The evidence is convincing, supported ...