A 1930s musical soundtrack fades down and a group of actors begin taking turns behind a microphone at the Shea Theater in Turners, Falls, Massachusetts, reading complaint letters from almost a hundred ...
Many of us have tried making a complaint more effective by using humor. The question is does humor increase or decrease the likelihood of our getting the result we want. Humorous Complaints Are a ...
Anthony Matthews is a master of the consumer complaint, writing and collecting some of the best letters to customer service. Two of his tips for... Customer Dissatisfaction: The Fine Art Of The Funny ...