An unexpected rainstorm. A traffic jam on your morning commute. Realizing you forget to put on deodorant. There are many things that can turn your day from good to bad. But there is one thing you’re ...

Two weeks ago, I came across a thought-provoking article posted on CNN.com by Janelle Davis titled “How ‘ma’am’ went from being a respectful word for some — but polarizing for others.” Davis, a senior ...

In the South, saying “sir” and “ma’am” is instilled from the time a toddler can talk. Elders, strangers, customers, clerks: You add that little fillip after “excuse me” or “thank you.” “It’s very ...