One of the most transformative advancements in recent years has been the rise of AI agents – specialised, autonomous systems designed to handle complex tasks.

The rapid advancements in Large Language Models (LLMs) are revolutionizing multiple industries, transforming how businesses ...

Artificial Intelligence in enterprise service management has come a long way in changing the interaction environment for ...

Amtelco can be found at booth 1521. Amtelco is excited to introduce its AI-powered intelligent virtual agent, Ellie®, at HIMSS25 this year. Amtelco is excited to introduce its latest innovation ...

Ellie reduces caller wait times with automation and intelligent call processing ... Transfer Live Calls to Ellie – Agents can pass callers to Ellie to complete the call, perform surveys ...