When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

To get your ideal position with a company you admire, you have considerations to address before, during and after the job interview. Here are some tips on how to succeed at a job interview, common ...