Knowing what language to use—and what language to never use—when interacting with your customers is a key part of delivering world-class customer service. For me, as a customer service consultant, ...

Customer service employee: 'No problem.' Customer service expert/trainer/thought leader: 'ARGGH–you’re making my head explode!' So what makes “no problem” such a problem–if, in fact, it is one? My ...

The traditional response "you're welcome" is being replaced by phrases like "no problem" and "my pleasure." This shift in language reflects a generational difference in etiquette, moving from formal ...

If you’re like me, you have worse problems than “no problem.” But “no problem” is a problem for some people. When someone says “Thank you,” some millennials reply, “No problem.” Other people do, too, ...

The phrase "no problem" has always struck me as a fine way to respond to an apology. It is friendly to say to a person who has interrupted you, or cut you off, or woken you up, or missed an ...