Hayden is the President and Chief Revenue Officer of Seismic, a global enablement company, where he leads the go-to-market team. In today’s service-based economy, customer experience has taken center ...

Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.

You know that developing a customer journey map is vital in today's customer-centric world, but let's revisit what a customer journey map really means for your business. It means that you understand ...