When it comes to developing a customer-centric organization, the soul of that transformation journey lies in your corporate culture. Without the right culture, one deliberately designed to be customer ...

You might want to be a little more specific than this. This summer, teams will go away on team retreats or leadership summits to set those values. Far fewer will do anything about them. Just 10% of ...

Last week, I moderated a panel at TWIMLcon about how teams and organizations can operationalize responsible AI that combined perspectives from three people from different corners of the tech and AI ...

Since the release of my book, The Not So Subtle Art of Caring: Letters on Leadership (2022, John Hunt), one of the questions I am asked most frequently is, “How do you operationalize kindness?” ...