Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.

The use of data in compliance programs continues to be held up as either a siren’s song or a goal which simply cannot be achieved. Most of the time when compliance practitioners consider how to use ...

Artificial intelligence needs to shift out of the labs and into everyday life in enterprises. Some leading deployments help show us the way. Enterprises from industries around the globe continue to ...

With data growing exponentially, most organizations aren’t getting full value from their big data implementations, said Radhika Subramanian at the IDC HPC User Forum this week in Tucson, Arizona, ...

As organizations increasingly embark on their digital transformation journey, IT is turning into a profit center, rather than a cost center. CIOs (chief information officers) are more than often ...

COLUMBIA, Md.--(BUSINESS WIRE)--Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has released its latest 2021 Customer Engagement ...

Have you ever looked at a dashboard and thought "why is this data all wrong?" How about a stale report you could have sworn was updated just a few hours ago? If so, you're not alone. The solution to ...

Connected devices can generate valuable data streams that provide a wealth of knowledge which enterprises can employ to enhance product and service solutions. This potential for enterprises to ...

Phil Hall is Chief Growth Officer at LXT, an emerging leader in global AI training data that powers intelligent technology. Since the pursuit of machine learning began in the mid-20th century, the ...