Fixing patient no-show problem requires effective communication strategies to reduce missed appointments and improve healthcare revenue and ...

New research finds statins benefit adults with type 2 diabetes across all heart-risk levels, reducing deaths and serious ...

AI can help transform patient feedback into actionable insight, helping healthcare leaders detect trends, improve experience ...

Peer roundtables will share insights and explore solutions, as health systems enter a new era of consumerism. As patient experience moves center stage at many of the nation’s health systems, leaders ...

Patient experience is among the top three hospital priorities today. Caregiver engagement is one of the most essential strategies for improving the patient experience. Within caregivers, volunteers ...

Do higher satisfaction scores still matter for Medicare Advantage plans? Yes, but they are no longer sufficient on their own.

Did you know we have a Patient Advocate to serve as your go-to resource for concerns or questions about health care services ...

Jacksonville, Fla.-based Nemours Children’s Health System is focused on continuing to evolve its patient experience efforts. Here, Tina Arcidiacono, administrative director of patient experience and ...

Perceptions may be your greatest ally or challenging foe in telling your organization's patient experience story. The patient experience is most often explored through the lens of the actions being ...

Being a patient is already hard. At best, routine medical care can be a nuisance to schedule, usually requires time off work and comes with a copay. When it’s bad, it can be really bad: an accident or ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...