SoundHound’s voice automation technology is expected to free up workers and improve front-of-house service. The casual dining ...

A few quarters ago, I was consulting for a legal services firm that couldn’t figure out why inbound lead volume was solid, but new consultations were stalling.

Which answering machines are best? Talk to the younger generation today, and they might not even know what an answering machine even is, but this device isn’t obsolete quite yet. If you have a ...

Washington — It’s been easier this year to get in touch with someone at the Internal Revenue Service. “IRS is finally answering the phones,” said Claudia Stanley, a certified public accountant in ...

As Denver’s oldest operating bar, My Brother’s Bar never had an automated phone system, online ordering or reservations before the pandemic. Like the age of the bar, everything was old school. “But ...

Denton County commissioners on Tuesday moved to postpone considering the purchase of an intelligent virtual assistant telephone answering system for the Denton County Tax Office. The consideration was ...

The phone system at the Internal Revenue System was a mess last year, and only roughly one in 10 people could get through. Have things improved? Photography by Phillip Rubino Getty Images It’s been ...