The rush of a dinner shift — the clatter of utensils, the sizzle from the kitchen, the constant, demanding dance between the front and back of the house — is an environment unlike any other. For a new ...

With pressure to deliver standout service on every shift, training is among the most critical drivers of restaurant success. A better-trained employee creates a better experience for the guest. Yet ...

When I was a restaurant owner, I kept seeing the same frustrating pattern play out. A new hire would start and the shift manager would be pulled off the floor to train them on the PoS system. That ...

This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.

In the past, my company had problems with employee morale, retention and even performance. But when I began to introduce innovative training programs, not only were my employees more skilled and happy ...

The restaurant industry is undergoing a fundamental shift in how it attracts, manages, and retains talent. Labor shortages, rising wage pressures, evolving employee expectations, and operational ...

For some restaurant managers, holding employees accountable is second nature. For others, it’s a nerve-wracking challenge. They don’t want to come across as mean, risk pushback, or damage ...