Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...

Though Salesforce does not directly support the importing of VCF files, also known as vCard files, you may be able to use an alternate method to upload your vCard contacts to your Salesforce contacts ...

Should you use Salesforce leads or a 100% Salesforce contact/opportunity model to accommodate your go-to-market motions? Marketing reporting and sales/marketing productivity are tied directly to the ...

Salesforce.com users can export Salesforce contact data using the Salesforce Reporting component which includes an Export feature that can create either an Excel (XLS) document or a Comma Separated ...

Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company contact centers into transformed hubs of automated, intelligent and ...

One of the advantages of using a CRM is the ability to easily manage and organize contacts to maximize leads. Salesforce.com and the many other companies that offer CRMs have well-established contact ...

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the ...

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

Salesforce shares rise after New York City Mayor Bill de Blasio revealed the company’s involvement in its contact tracing program to stop the spread of Covid-19. Shares of Salesforce (CRM) jumped ...

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