Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better ...
Several months ago, I wrote about Backupify, a backup service meant to work specifically with Google Apps and Salesforce.com. Now, Swedish developer Cloudfinder — which already offers a cloud-hosted ...
The Salesforce AppExchange is now offering an integration with Helpshift, which allows business enterprises, including retailers and related brands, to offer in-app customer support features to mobile ...
Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service Cloud ...
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant ...
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