A novel telephone triage system coupled with good patient education deflected 60% of emergency department (ED) visits by oncology patients away from the ED and into physicians' offices in less than 2 ...

Telephone triage can cut 60% of the cost of your GP consultations, but it is easy to get wrong, says expert Sally-Anne Pygall With rising patient expectations, practices are commonly using telephone ...

The potential value of telephone triage for patients and for the NHS have been the focus of a new English study. It concluded that patients who receive a telephone call-back from a doctor or a nurse ...

Demand for general practice appointments is rising rapidly, and in an attempt to deal with this, many practices have introduced systems of telephone triage. Patients are phoned by a doctor or nurse ...