TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude, and organization of a ...

According to ASQ, total quality management (TQM) is a system that utilizes effective communications, data and strategy to successfully incorporate the discipline of quality into an organization's ...

Total quality is an approach that seeks to fully optimize the quality of customer interactions. This is accomplished by examining customer experiences and customer-related processes to determine how ...