Issues about implementation, pricing, and customer focus reveal that perhaps no one needs CRM more than the CRM industry itself, according to a new study designed to gauge satisfaction levels among ...

Having spent 26 years in CRM, I’ve seen my share of vendor shenanigans—from exaggerating software capabilities and embellishing execution complexity to overpromising and underdelivering ...

With the CRM vendor landscape going through so many changes today, it’s an excellent time to check up and see what your vendor’s viability is, what their future prospects look like, and especially for ...

Several CRM (customer relationship management) and BI (business intelligence) vendors have announced support for Google’s new addition to its enterprise search feature, OneBox for Enterprise. The list ...

BOSTON--(BUSINESS WIRE)--Productivity takes center stage in the H2 2018 CRM Value Matrix from Nucleus Research. Automation, AI and predictive capabilities deployed in meaningful ways are helping to ...

Microsoft may be engaged in a price war with Salesforce.com, but traditional server-based CRM vendors have hardly rolled over and cried uncle. Today, CDC Software announced that it is taking on the ...

The hype surrounding CRM has confused and overwhelmed potential users, and customers who have invested in the technology have no way of measuring their return on investment. The admission came from ...

Top CRM vendors will be allocating ample page space on their roadmaps to service oriented architecture (SOA), according to a new report from Gartner. The study explains that the hype surrounding SOA, ...

If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals. 10 Things You Want: Sign up here. 1. A ...

The program’s aim is to help advisers streamline their practices. LPL Financial has selected Wealthbox, a provider of customer relationship management (CRM) software for advisers, to be included in ...

E.piphany Inc. laid off about 15% of its 660 employees in an attempt to cut costs and meet its year-end goal of being profitable, according to a company spokeswoman. The San Mateo, Calif.-based ...

Customer relationship management software vendor Onyx Software Corp.'s second-quarter financial shortfall has so far failed to deter its two rival bidders, Made2Manage and CDC Corp. Onyx shareholders ...