TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Italian digital and customer‑experience services vendor Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin America. With ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) in 2024, hit hard by the escalating trade tensions between China and the United ...

As generative AI ignites innovation across all economic sectors, even small and medium enterprises (SMEs) are now establishing global capability centers (GCCs) abroad. Of the more than 1,600 GCCs in ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...