Over the past few weeks, T-Mobile has made it clear that it is heading in a new direction, following a significant leadership change and heightened customer losses. On Nov. 1, Srini Gopalan officially ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...

Stephen is an author at Android Police who covers how-to guides, features, and in-depth explainers on various topics. He joined the team in late 2021, bringing his strong technical background in ...

At 11:15 a.m. Pacific, the network carrier T-Mobile suddenly experienced a massive outage with reports spiking over 13,000 in the first fifteen minutes on Down Detector. At it's peak the outage saw ...