It's not just good care that will drive patients to hospitals, but customer loyalty programs and good service--or at least, that's what hospitals think who are getting in on the trend. As more ...

“My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines about the company looking to hire human workers after previously saying ...

There is a powerful business case to treat all as VIPs. VIP customer service, and satisfaction, is the key strategic differentiator within the banking industry across Africa, writes Matt Bird, founder ...

We often write about the growth of law practice automation and new forms of legal technology. It's certainly true that in the legal realm, robots are ascendant. But this trend is coupled with another ...