Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in the U.S ...

In reality, the retailer - like its rivals - is ditching self-checkout kiosks because they are especially vulnerable to theft ...

Despite the company's insistence the change is about customer service experts have argued that it is more likely to reduce theft. 'They're rethinking their business strategy. Sometimes self ...