The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Canon U.S.A. was listed among the 600 companies recognized for offering the best customer service in America, according to ...

Cognizant is expanding its partnership with Docusign, the Intelligent Agreement Management company, to enhance customer support and drive digital transformation—extending the existing 360-degree ...

On Sept. 1, 1979, the City of Paris began providing emergency and non-emergency ambulance service to the citizens of Paris and Lamar County. Prior to 1979, Emergency Medical Services (EMS) in Paris ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...