Automation during its formative years focused solely on speeding up tasks like checkouts, password resets, and 24/7 customer ...

Industry veterans who have witnessed multiple technology hype cycles are thinking ‘how can I implement AI without burning my ...

IPC, a leader in trader voice communications and trading desk technology, today announced the appointment of Sanjay Balan as its first-ever Chief Customer Officer (CCO). This newly created executive ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Frost & Sullivan is pleased to announce that BlueSG has been recognized with the 2025 Asia-Pacific Customer Value Leadership Recognition in the Car-sharing Industry for its outstanding achievements in ...

As we enter 2026, the expectations are clear: this year will be about acceleration. Growth is projected at 8–13%, driven by ...

SINGER FINANCE (Lanka) PLC announces the appointment of Mr. Thushan Amarasuriya as Managing Director, effective 1st January ...

Bank of Valletta achieved high commendations at the European Contact Centre & Customer Service Awards (ECCCSA), one of Europe's most prestigious customer experience awards programmes. The Bank ...

Air India's leadership faces scrutiny as operational challenges and service inconsistencies raise doubts about the turnaround ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Aviva India, a leading private life insurance company, has announced the launch of the Aviva Smart Vitals plan, an individual non-linked, non-participating, pure risk health insurance fixed benefit ...