Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...

If you need to contact TSA's customer service, there are plenty of ways to do so. The avenue in question may depend on what ...

Paula Ampuero, head of sustainability at Zara, told WWD that the launch of the project within the U.S. is to help the company ...

UPDATE: Oct. 10, 2024, 2:15 p.m. EDT This article has been updated to include details of how to contact Amazon customer service following October Prime Day 2024, plus some of the deals still live ...

Researchers analyzed data from more than 1,000 customer-centricity transformation projects over the past 25 years. They found that only 15% of CEOs and sales teams have a customer-centric strategy.

Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team. Segment’s ...

Users of E-ZPass are getting text messages saying they have unpaid tolls from using the Turnpike and to click a link to avoid paying an additional $35 fee. These messages do not c ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

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