Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...

Report with market evolution powered by AI - The global chatbot market size is estimated to grow by USD 9.6 billion from 2025 ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Amazon is set to release its long-awaited - and delayed - Alexa generative artificial intelligence voice service, said three ...

The subscriber-only, AI-powered Alexa could include the ability to adopt a personality, recall conversations, order takeout ...

Dubai-based Bringar Apps' Whatauto surpasses 50 million downloads. The AI-powered auto-reply tool enhances customer service ...

The new generative AI-powered Alexa represents at once a huge opportunity for Amazon, which counts more than half a billion ...

GoodwillFinds wants customers to focus their energy on hunting for secondhand finds-not on hunting for answers to routine questions. Goodwill's digital platform has partnered with artificial ...