He promised a return of the third place and an almost contrarian focus on experience, complete with drinks served in ceramic ...

Starbucks baristas have consistently raised the alarm about how the number of possible drink customizations, which many customers select through the chain’s digital app for online ordering, has ...

Starbucks' mobile app was not taking mobile orders for some customers on Thursday as the chain launched its holiday menu.

Starbucks' holiday menu is also getting new items, including a "Cran-merry" orange drink as part of the chain's popular Refresher lineup of non-coffee beverages, a turkey sage danish, a snowman cake ...

New CEO Brian Niccol said Starbucks needs to pare down its food and drink offerings so baristas can focus on making fewer things consistently.

The new boss at Starbucks wants customers to get their orders hand-delivered by a barista in four minutes or less, a goal ...

Starbucks discontinued the practice of handwriting orders and names on cups in 2020, during the height of the pandemic.

Starbucks is scrambling to turn around declining sales, and simplifying the menu is one tactic being deployed. Now more ...

To get a sense of how granular Brian Niccol’s plan for Starbucks’ dives, the company soon will place Sharpies back in the ...

From bringing back handwritten names on cups to refocusing on simple coffee drinks and the third place, the CEO’s Back to Starbucks plan is extensive ...

Starbucks CEO Brian Niccol said the coffee chain plans to buy roughly 200,000 Sharpie markers as part of his plan to take the ...