However, it's not always easy to find the right words to help someone who is grieving. Grant-Hall tells ... send you all my love in this time of sadness. Our deepest sympathy to you and your family.

Those who are left behind may struggle to find the right words to express ... the most thoughtful sympathy gifts that you can give to a family member or friend who is grieving.

The obvious solution is to disconnect the telephone line. But if you cannot resist calling your brother’s boss, Miss Manners ...