Marketing leaders must focus on transcending disruption, elevating enterprise impact, and maximizing marketing yield, Gartner finds.

Twilio, a customer engagement platform provider, today at AWS re:Invent 2024 unveiled Linked Audiences in Twilio Segment for Amazon Redshift, an integration that helps Twilio Segment and AWS customers ...

Veeva Systems has released Vault CRM Bot and Vault CRM Voice Control, two new generative artificial intelligence capabilities in Vault CRM. CRM Bot embeds any large language model into Vault CRM to ...

Qlik's expanded capabilities strengthen connectivity across SAP, Databricks, and Snowflake, supporting businesses in deploying AI for more immediate and actionable insights.

Data Axle, a marketing and business intelligence solutions provider, is partnering with Databricks, the data and AI company, to bring its business and consumer data to the Databricks Marketplace and ...

Anywhere365, a customer experience solutions provider, is acquiring Tendfor, a provider of advanced cloud communication capabilities for mid-market and large enterprises. Terms of the transaction were ...

In today's world, the phone remains a vital communication tool, especially for financial, healthcare, and other highly personal interactions.Unfortunately, due to phone-based fraud, consumers are ...

See how companies are boosting revenue and customer retention through CX investments.Did you know 40% of companies plan to increase investments to improve customer experience (CX) quality over the ...

"We are excited to partner with Topsort to offer our clients a more comprehensive and powerful e-commerce solution for displaying sponsored products," said Roland Gossage, CEO of GroupBy, in a ...

Research firm InsightAce Analytic has projected the global market for artificial intelligence in CRM to surge from $14.8 billion last year to more than $138.6 billion by 2031, growing at a robust ...

I know that many of you have big AI or innovation goals for 2025. But the way I see it, if your contact center platform offers this capability, turn it the heck on and get that money. And don’t stop ...