Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents that cannot …

Oct 17, 2025 · ITIL Problem Management is not about fixing IT issues quickly but about finding and resolving the root cause to prevent future problems. It reduces downtime and boosts efficiency. By …

Jul 18, 2024 · Problem Management (PM) is one of the components in the ITIL Service Operations area. The primary focus of PM is to identify causes of service issues and commission corrective work to …

Oct 17, 2025 · ITIL Problem management is a popular process that helps you manage the complete lifecycle of all problems within an organization. The primary goal of this ITIL process is to prevent IT …

Dec 27, 2024 · Understand ITIL Problem Management with this straightforward guide. Learn how to identify, manage, and resolve IT problems effectively using ITIL best practices.

Mar 10, 2025 · Learn how ITIL Problem Management can transform your IT operations. Discover essential metrics, KPIs, and strategies to reduce incidents, improve service reliability, and boost …

Dec 2, 2024 · Problem management in ITIL is the process of identifying, analyzing, and resolving the root cause of IT incidents to prevent them from happening again. For example, problem …

Feb 6, 2025 · Understand what ITIL problem management is, why it matters, and explore the ITIL problem management process, best practices, and strategic benefits.

By breaking this process into three phases – Problem Identification, Problem Control, and Error Control – we can systematically improve service reliability and prevent future disruptions. What Is ITIL …