An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users.

Un service desk es un mecanismo de atención que proporciona un único punto de contacto (SPOC) entre las organizaciones de TI y los usuarios finales.

Service desk é uma central de serviços estratégica que gerencia incidentes, solicitações de serviços e comunicações com usuários.

Ein IT-Service-Desk ist ein Bereitstellungsmechanismus, der eine zentrale Anlaufstelle zwischen IT-Unternehmen und Endbenutzern bietet.

Un service desk IT è un meccanismo di fornitura di servizi che offre un unico punto di contatto (SPOC) tra le organizzazioni IT e gli utenti finali.

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

Mar 29, 2021 · Therefore, a service desk ecosystem must be both agile and adaptable. Here are three scenarios in which the modern help desk is most useful¹: Customer self-service: Enables …

A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service.

Service desk IT Nell'ITSM, il service desk IT è il punto di contatto centrale per l'elaborazione e la gestione di tutti gli incidenti, i problemi e le richieste.

サービスデスクは、従業員、顧客、サプライヤー、ビジネス・パートナーにとってIT運用の「顔」となる部分です。これらは、ITインシデントだけでなく、パスワードのリセットやデータ …