5 Basic KPI Formulas to Quantify Performance Measures - Stacey …
Feb 14, 2023 · Basic KPI formula #2: Percentages. Percentages are counts of the number of things or people in a population that exhibit a particular feature, divided by the total population size and multiplied by 100: Percentage of customers who are satisfied. Percentage of employees that were injured at work. Percentage of sales calls that resulted in a sale.
How to Set KPIs, Metrics and Performance Measures - Stacey Barr
Step 2: Evaluate your existing KPIs and performance measures to decide what to keep and what to cull. Step 3: Make sure your goals are measurable before you develop performance measures. Step 4: Don’t use brainstorming to set KPIs! Use this deliberate technique instead…. Step 5: Build buy-in among the people who you need to support the KPIs.
How to Measure Policy Advice - Stacey Barr | Performance …
Dec 5, 2017 · Policy Advice Timeliness: The average number of days past the date customers required policy advice that the policy advice was received by the customer. Policy Advice Actionability: Average rating customers provide on a 10-point scale of the ease with which they could take action from the policy advice they received.
Designing Questionnaires and Forms to Collect KPI Data
Jul 28, 2015 · The instrument you use to collect data for your performance measures or KPIs really needs to be capable of recording the data you really need. Forms and questionnaires are probably the most common instruments used in business to collect data, but few users realise that there is science and skill at the foundation of every useful form and ...
Aligning and Cascading KPIs - Stacey Barr
Step 2: Consider relationships between KPIs beyond cause-and-effect. Step 3: Create a visual model of how KPIs relate to goals, at each level in the organisation. Step 4: Help everyone see how their work aligns to the KPIs and goals. Step 5: Use the KPI alignment to improve performance with more leverage. Bonus: Learn more about aligning and ...
The Best Way to Use Key Performance Questions for KPIs - Stacey …
Apr 2, 2019 · Bernard Marr’s Key Performance Questions are still a useful tool in strategic performance management. But don’t use them to find KPIs to monitor performance. Design your KPIs from evidence, not questions. Then use KPQs to discover ways to improve the performance your KPIs monitor. Use KPIs to quantify the evidence of what performance is doing.
Aligning KPIs with the Program Logic Model - Stacey Barr
Sep 25, 2019 · Aligning KPIs with the Program Logic Model. Some governments and other organisations not driven by profit use versions of program logic or outcomes models. But just because they use a logic or outcome model, doesn’t mean they automatically get great KPIs. Program logic models visually map the cause–effect relationships that exist between ...
A Clear Definition of What KPIs and Performance Measures Are
Apr 17, 2018 · A clear performance measure definition that works every time. Not yet have I found a more useful or clear definition of what a KPI or performance measure (my preferred term) really is than the one I created 20 years ago: “A performance measure is a quantification that provides objective evidence of the degree to which a performance result is ...
Answers To The Most Common KPI Questions That People Ask
they are leaders, managers, strategy and performance professionals, project managers, business analysts and consultants. You might be surprised to learn that most of the KPI questions that people ask are very similar, irrespective of their sector, industry, culture or size. And the top questions are listed – and answered – below.
7 Essential Project Performance Measures - Stacey Barr
Jul 21, 2015 · Project KPI #2 & #3: Financial Impact & ROI. A project won’t be successful if the cost of doing it was not sufficiently lower than the value of its impact. So, we need two other important measures of project success. The first one is financial impact, like costs saved or income generated. The second one is the return on investment, or ROI ...