Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Route Shipping Protection Policies – Route for Shoppers
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...
Route Shipping Protection Policies
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...
How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim …
Route Protect: Keep Your Shipments Protected
Deepen customer loyalty and protect the planet. When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the …
Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …
Route
Route Brand PortalDec 7, 2025 - Dec 14, 2025Route Brand Portal
How do I return my order? - Route for Shoppers
Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or retailer’s …
What is Route Return & Shipping Protection, and why do I need it?
Route Return & Shipping Protection is currently offered at select participating brands and retailers. It can be added to your order at checkout for a small fee.
Claim status definitions – Route
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.